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Everything you need to know about ordering from Bonnie's Best Art Tools
How to order
Our
secure online order process is the fastest and most efficient way to order.
We are happy to offer secure online ordering using Secure Socket Layer (SSL) technology,
an Internet industry standard and state-of-the-art encryption to keep your
credit card information safe.
Just click on the "Add to cart" button below the items you would like
to purchase, and the items will be automatically added to your shopping cart.
When you are ready to complete your order, choose from the list of shipping
options and follow the simple instructions for
checking out.
How to check the status of your order
Payment methods
Bonnie's Best Art Tools welcomes Visa, MasterCard and Discover
credit cards and debit cards. We can often ship the same day you order when you pay by credit
card. We prefer payment by credit card, but we will also accept money orders and personal checks.
We reserve the right to hold orders for shipping until checks clear the bank.
Shipping options
Bonnie's Best has a daily pick-up account with UPS, and we ship packages with
UPS every weekday. UPS Ground is usually the most economical way to ship larger packages and packages
weighing 3 pounds or more. Small, lightweight packages are sometimes more
economical if sent by Priority Mail.
We highly recommend UPS shipping because of its firm delivery dates, excellent
tracking system, and automatic insurance coverage.
Orders for customers who choose UPS shipping option usually go out the same day
the order comes in, as long as the order is in by 2:30 p.m. Eastern.
Orders for customers who request Priority Mail option often go out the next
business day because our mail is picked up early in the day.
You will see several shipping options on the checkout page of the shopping
cart. You decide which method you'd like us to use. If you request
UPS shipping, be sure to give us your physical address because UPS does not
deliver to post office boxes.
Because our local post office is severely understaffed, and
service lines are quite long, we are not able to ship internationally at this
time.
Returns
We hope you will be happy with all of your purchases, but if not, please let us
know. Returns for merchandise credit will be allowed on certain products within 10 days of
purchase, with prior written (e-mailed) approval from Bonnie's Best.
Returns must have a Return Authorization Number. Any items to be returned
must be unopened and in original packaging. Some items may be subject to a
re-stocking fee. Shipping is not refundable, and books, DVDs, binding
wires and spiral coils may not be
returned or exchanged. Please e-mail us with any questions about returning
an item.
Privacy
We take privacy very seriously. We protect credit
card information very carefully. And we will NEVER share or sell ANY information about you, including your address or your purchasing history to ANY
other party.
Contact us
Bonnie's Best is a retail art tools business headquartered in
Atlanta, Georgia. We are primarily an Internet retailer, but local
customers or customers visiting from out of town can make an appointment with us
to shop in person. You may contact us by e-mail (bonnie at bonniesbest dot com) or
telephone (404 869 0081). Our office address is 2080 Peachtree Industrial
Court, Suite 107, Atlanta, Georgia 30341. We are one mile inside
Interstate 285.
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an e-mail
404.869.0081